Delivery Policy

• The Delivery date will be arranged at the point of order and confirmed via email.
• We request 3 working days notice if you wish to postpone your delivery date. Failure to notify us within the 3 working days notice period may mean that the delivery date can not be changed and if you still wish to change the delivery date you may be charged.
• We use a variety of courier services. to ensure that your items are delivered efficiently within the time frame requested . In the unlikely event that delivery is postponed due to unforeseen circumstances such as flood,snow etc we will attempt to re deliver at the earliest convenience
• We reserve the right to charge an additional delivery fee of up to £50 for each subsequent delivery attempt if the delivery fails not at the fault of plush global or our delivery partner.
• Drivers are not insured to take any items into your property. If you need to make a complaint regarding damage caused to your property following a delivery attempt, this complaint must be made to the courier. Plush Global will not be held accountable for this.
• Plush Global can not be held responsible for missing or damaged items if you request for your order to left in a safe place.
• It is expected upon delivery that you must sign for the delivery and acknowledge no damage to the goods.You should notify us immediately if the items received are damaged.
• We reserve the right to charge a £50 redirection fee if you change the address after your order has been dispatched from our warehouse.
• If you mistakenly have good delivered to you which are not part of your order you must allow plush global to collect the goods, we will be responsible for the courier charge. if we need to collect these goods from you we will arrange a date convenient for you however this must be within 14 days.Should you be unable to agree a suitable collection date or our request to return these items are refused or ignored we will pursue necessary action to recover losses.
• Delivery attempts are usually made between 8am and 8pm
• Any postcode requiring a ferry to access will be the responsibility of the customer to arrange we will only be able to deliver to the depot